Healthpack’s Operating System in Detail

You might think that only large, famous companies drive the economy—but that’s not true. According to securecheck360.com, local businesses make up 96% of the world’s businesses! Today, I’m sharing the story of one such local business: a pharmacy called Healthpack, owned by Mr. Najam Ul Hassan.

Why did I choose Healthpack out of over 500,000 businesses? Because it has developed a unique and convenient system for selling health products—especially helpful for the elderly and uneducated. Located in Johar Town, Lahore, Healthpack currently has only one branch and isn’t earning much yet, mostly due to expenses like salaries, medicine costs, and taxes. But its potential and community impact are worth noticing.

Healthpack’s Contribution to the Local Community

Healthpack plays a valuable role in its area:

Job Creation: Even though it’s small, Healthpack provides employment in a city where jobs can be hard to find.
Clean & Quality Services: Unlike many local stores, Healthpack focuses on cleanliness, service, and professionalism—something rare in small Pakistani businesses.
Boosting the Economy: By selling products and offering services, it contributes to Pakistan’s GDP, which is struggling at the moment.

A Unique System: The Sachet Method

One of Healthpack’s most innovative ideas is its sachet medicine system. Many elderly and uneducated people forget which medicine to take and when. Healthpack solves this problem by organizing the pills into clearly marked sachets for each time of day—making medicine-taking easier and safer.

Healthpack’s Customer Base

According to Mr. Najam Ul Hassan, Healthpack mainly serves:

Elderly people
Families
Uneducated individuals who struggle with reading medicine labels

By focusing on these groups, the business solves a real need in the community.

How Healthpack Can Improve

Based on my observations, here are a few ways Healthpack can grow and compete with bigger pharmacies:

Marketing & Advertising

Use celebrities and social media to create awareness and trust
Post ads on platforms like Instagram, Facebook, and YouTube

Product Expansion

Add a wider range of healthcare and wellness products

New Branches

Open branches in densely populated areas to attract more customers

Discounts & Offers

Give frequent discounts, loyalty cards, or bundle offers to keep customers coming back

Healthpack’s Operating Model

Healthpack runs both:

Retail Services (in-store purchases)
Online Services (with free home delivery)

It earns money by selling medicines through its website and store. However, its profit margin is low due to high costs. With strong competition nearby from big names like Clinix and Fazal Din’s Pharma Plus, Healthpack still has a mountain to climb.

Conclusion

Healthpack is a smart business led by a dedicated owner with a strong vision. It may be small today, but with the right strategies—advertising, expansion, and innovation—it could become a leading pharmacy brand in Lahore and beyond.

And just like Healthpack, other local businesses must also rise. If they do, they can help pull Pakistan out of its economic crisis and shape a better future for everyone.